Jelly live Privacy Policy — Your Data Protection & Security

1 Introduction & Applicability

Jelly live (hereinafter referred to as "we", "us", or "the platform") is an internationally licensed online gaming service provider. This Privacy Policy ("Policy") applies to the jelly live website, mobile app, and all associated services.

By using jelly live — whether browsing, creating an account, playing games, or making transactions — you agree to this Privacy Policy. We believe your data belongs to you, and it is our responsibility to be fully transparent about how we handle it.

This Policy has been prepared in accordance with the GDPR (General Data Protection Regulation) and international data protection standards. jelly live is committed to protecting your privacy at all times.

2 What Information We Collect

Jelly live only collects data that is strictly necessary for delivering services, ensuring security, and meeting legal obligations. We never collect excessive or irrelevant information.

We collect information directly from you — at registration, during payment, or when you contact support. Some technical data is collected automatically, such as your IP address or browser information.

3 How We Use Your Information

Jelly live uses your personal data only for specific, clearly defined, and lawful purposes. We never use your information for anything else without your consent.

• Account Management: Registration, verification, login security, and password recovery.
• Payment Processing: To ensure deposits and withdrawals are processed securely.
• Legal Obligations: KYC verification, AML policy compliance, and adherence to regulatory requirements.
• Security Assurance: To prevent fraud, deception, and unauthorized access.
• Service Improvement: To personalize your gaming experience and develop new features.
• Responsible Gaming: Monitoring the risk of excessive gaming and providing support when needed.
• Contact & Support: Sending important notifications and promotional updates (subject to your consent).

4 Data Sharing Policy

Jelly live never sells your personal data to third parties. However, limited information may be shared with trusted partners in specific circumstances:

• Payment Provider: Solely to process transactions with mobile banking partners such as bKash, Nagad, and Rocket.
• Game Provider: Limited data required to run the game — for gaming sessions only.
• Law Enforcement: By valid court order or government request — solely to fulfill legal obligations.
• Audit & Compliance: Specific data required for licensing authority audits.

All partners who receive data operate under strict confidentiality agreements with jelly live and comply with GDPR-aligned policies.

5 Security Measures

Jelly live uses industry-leading technology to keep your data secure. Our security infrastructure is protected across multiple layers.

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted — no third party can read them.
• Two-Factor Authentication (2FA): An additional security layer applied at login.
• Firewall & DDoS Protection: Blocking unauthorized access at the server level.
• Regular Security Audits: Regular security audits conducted by independent third parties.
• Payment Data Security: Financial data stored in accordance with PCI-DSS standards.
• Real-Time Monitoring: 24/7 suspicious activity monitoring.

6 Cookie Policy

Jelly live uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser that help deliver a smoother service.

Cookies we use:

• Essential Cookies: For login sessions and security — the site cannot function without these.
• Preference Cookie: To remember your language, theme, and other preferences.
• Analytics Cookie: To understand which parts of the site are used most — fully anonymized.
• Security Cookie: To prevent fraud and bot activity.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may limit certain site functionality.

7 Your Rights

As a jelly live user, you have several important rights over your own data. We respect these rights and make them straightforward to exercise.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

8 Data Retention Period

Jelly live does not retain your data longer than necessary. Different types of data have different retention periods:

• Account Information: For the duration of the active account and 5 years after closure (as required by law).
• Financial Transaction Records: 7 years (in accordance with AML and tax regulations).
• KYC Documents: 5 years after the end of the relationship.
• Gaming Logs & Session Data: 2 years.
• Support Contact: 3 years.
• Cookie & Analytics Data: Typically 1 year or until the end of the session.

Once the retention period expires, your data is securely deleted or anonymized so that your identity cannot be traced in any way.

9 Minors' Data

Jelly live is intended for users aged 18 and above only. We do not knowingly collect or process data from minors.

Age verification is mandatory at the time of registration. If anyone registers using false information, their account will be immediately suspended and all associated data will be deleted. Should we discover that information from a minor has been collected inadvertently, it will be destroyed without delay.

10 Policy Updates

Jelly live may update this Privacy Policy from time to time. We are always transparent about any changes we make.

• You will be notified at your registered email address if any significant changes are made.
• The "Last Updated" date at the top of this page will reflect any changes.
• For major changes, a special notification will be displayed on the platform.
• Continued use of the site after the updated policy takes effect will be considered acceptance of the new policy.

We recommend reviewing this page from time to time. If you have any questions, our support team is always ready to help.